RETURN & REFUND POLICY
COMHOMA offers a 30-day money-back guarantee. The refund will include the purchase price and handling charges, if applicable. Each year, we extended our normal 30-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year.
We recognize that sometimes an item may not meet your needs or simply does not fit with your decor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, Please email us at email@example.com. Please fill in detailed information for a return or exchange.（ included order number, reason for return). Once your request is approved, you will receive a prepaid return label from our CS Team.
As soon as we have received the product(s) and made an inspection, we will inform you of our decision. If a refund is approved, we will automatically credit the purchase to your credit card or original method of payment. Please note that all refunds are processed within 3-7 business days.
All returns must be authorized by our Team via the Support Center. Returned items without a Return Merchandise Form (RMA) will not be accepted.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.Shipping costs must be covered by buyer in the following situations:
- Returning products for any reason other than a proven defect. (i.e. if you changed your mind or if you are unhappy with the product for some other reason)
- Buyer’s accidental returns
- Returning items claimed to have defects but found by our quality control to be in working condition or seems to be damaged on purpose
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
And it is your responsibility that the package arrives safely to us, so we recommend that you use a courier service where it is possible to track the shipment.
Due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Order Change or Cancellation
If you decide to change or cancel your order, please contact us any time before your shipment is processed to avoid incurring additional charges.
Cancellation of Orders with Discount Voucher
If you cancel any item(s) in your order with a discount voucher/coupon applied, you will be refunded only the final paid price after the applied discount – which is apportioned among the items in your order according to their respective value. The value discount will be apportioned in this manner: (Each line item’s purchase price / total order value) x discount voucher value.
Upon cancellation of item(s) in your order, the whole absolute-value of the discount voucher which was initially applied will not be re-issued or re-apportioned to the remaining item(s) in the revised order. Your remaining item(s) are still entitled to the discount value that was initially apportioned per line item before the cancellation of item(s) in your order.
The above Order Change and Cancellation Policy may not necessarily be applicable to all products. Please contact us to process this request.
Pricing and Price Reductions/Corrections
COMHOMA reserves the right to change prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.
15-Day Price Protection Policy
Should an item within your order go on sale, COMHOMA offers a 15-Day price protection policy from the date of purchase. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. Additionally, this policy does not apply to any bundle sales or in conjunction with on-going promotions.
You will have to email us at firstname.lastname@example.org with your sales order number within 15 days from the date of purchase. Once verified, store vouchers will be issued in the form of a discount code for the value of the difference between the price you were charged and the current selling price.
Cash refunds are not available under this policy. If you choose to cancel your order to re-order under a new promotion, we will be unable to transfer your allocated stock. A new order means a new allocation, which may push back your delivery date.