DELIVERY INFO
We take pride in the manufacture of our furniture and we will do all we can to ensure your purchase is delivered to you on time. All our products are packaged for safe transit and will be handled by professionals.
We work with several delivery service providers and specialist delivery partners to ensure the best delivery value and the most secure and on-time delivery service. Your purchase may require multiple deliveries and may be managed by separate delivery partners.
Right now, we provide delivery services to many areas, you may enter your zip code on any product page to check if we deliver to your area. We are also working hard to expand our services to other areas! In the meantime, subscribe to our newsletter or follow us on social media to stay informed about our latest updates.
All orders are delivered Monday to Friday between 9am and 7pm, and selected hours on Saturdays. Please note that it is your responsibility to check that your items will fit through doors, staircases and elevators in their packaging before you place your order. Product dimensions are included in the product description on our website. Failed delivery due to inability to access your home will result in additional delivery charges.
SHIPPING FEES AND LOCATIONS
Flat Rate Shipping Per Shipment
All of our items provide free shipping.
ESTIMATED DELIVERY DATE
‘Estimated Delivery’ lead-times shown on each product page indicate the estimated date range you can expect the item to arrive at your delivery location. This lead time includes time taken for stock movement from manufacturing locations to our warehouse (this includes factors such as whether an item is made-to-order), and last mile delivery to your door.
Simply enter your zip code on any product page to see an estimate of when you can expect to receive the item. Please note that these dates are an estimate and may be subject to potential unforeseen delays, if any.
Want us to hold off your delivery date because your home is not ready? Simply place your order, then reply to your order confirmation email with any special requests. We strive to respond to your request within one business day.
DELAYING/HOLD SHIPMENTS
Need us to hold your shipment because your home is not ready? Simply place your order with us and upon receiving your order confirmation e-mail, reply to us with any special requests.
If you are not ready to receive your order, Cohoma will honor holds for any shipment for a specified time at no charge. Requests must be made within 12 hours from when the “Shipment Preparing” e-mail is sent out. If we do not receive a request to hold the order within that 12-hour time frame, the order will be processed.
Standard Service
We will deliver your item(s) to either the ground floor, lobby or first dry area in your home (such as garage, foyer, etc) or apartment building. Deliveries to any address that require using a lift or staircase will be left at the entrance of the lift or foot of the stairs. This service does not include unpacking, assembly or rubbish removal.
To initiate delivery, we will send an email notifying that your order is ready to ship. You will then either receive a fixed delivery date with tracking information or be contacted by our delivery partner to arrange a delivery day and time window.
Note: Please measure and ensure that your items will fit through doors, staircases and elevators in their packaging before you place your order. If we are unable to get your furniture into your home, you will be responsible for redelivery fees if you choose the products to be redelivered at a later date, or the return shipping and warehouse restocking fees if the order is cancelled. Upon arrival, our delivery partners will deliver your products based on the selected service options.
In addition, please protect your flooring and surroundings from potential damages prior to the delivery. Our delivery partners will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.
To get a better understanding of the service in your area based on the items you have purchased, please email support@comhoma.com.
DELIVERY RESTRICTIONS
We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible for our home delivery services.
We cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the items we sell.
INCORRECT DELIVERY ADDRESS
All undeliverable orders will be returned to our distribution center and restocked. To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a re-delivery fee.
DELAYED SHIPMENT / DELIVERY DUE TO UNFORESEEN SITUATIONS
In the event of delay in shipment due to unforeseen situations, Comhoma reserves the right to reschedule the delivery, subject to availability of next delivery slot.
No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed. Comhoma shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Comhoma or to any comparison.