COMHOMA Shipping & Returns Protection (Supported by Xcotton)
COMHOMA has partnered with Xcotton to offer a Shipping & Returns Protection program.
In the event of a dispute after purchasing protection, the COMHOMA team remains available to provide you with necessary assistance.
How to purchase Shipping & Returns Protection
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Purchase with a product (cannot be bought alone)
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Select it in your cart before checkout
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Optional: Add or decline as you prefer
When you select this service in your cart, your purchase is covered under the terms supported by Xcotton.
* If you don't want this service, please deselect it in your cart.
Coverage
We're here to help—just contact support@xcottons.com if anything's unclear.
Free Return Shipping
Free return shipping is available for eligible products returned within the return window. Learn more about our return policy: https://comhoma.com/pages/return-policy.
Loss Coverage
- Domestic Packages: If your packages are not marked as "Delivered" by the courier within 30 days from the date of shipment, we will consider them lost.
- International Packages: If your packages are not marked as "Delivered" by the courier within 60 days from the date of shipment, we will consider them lost.
- Packages Marked as "Delivered": If your packages are marked as "Delivered" by the courier but you do not receive them, we will consider them lost, provided you submit sufficient supporting documents.
Damage Coverage
Mis-delivery by Courier
Delay
How to file a claim?
How do I file a claim for my order?
What is the claim reporting period for all situations?
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Issue of Loss:
- If the package is not marked as "Delivered" by the courier company, it must be reported within 90 days after the order date.
- If the package is marked as "delivered" but not received, it must be reported within 7 days from the time the courier's tracking record is updated to "delivered."
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Issue of Damage:
If the package is delivered with damage, it must be reported within 7 days from the time the courier's information is updated to "delivered."
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Mis-delivery by Courier:
If you find that the package has been delivered to the wrong address, please report it to us immediately.
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Issue of Delay:
If the item is not received within the agreed time, Please report the issue via Xcotton Resolution Center upon discovery and within 90 days from the Date of Delivery.
Cancellation
Can I cancel the plan?
If your order has not been shipped, please contact the merchant to request a refund for the shipping protection.
If your order has already been shipped, the shipping protection cannot be canceled.