FREE SHIPPING PROTECTION
Full refund for lost,
damaged or delayed package + Free return shipping.
damaged or delayed package + Free return shipping.
What do we cover?
LOSS
COVERAGE
COVERAGE
Deemed lost per timeline.
Replacement or refund (capped atoriginal price)
Replacement or refund (capped atoriginal price)
Damage
Coverage
Coverage
Compensation for transit damage via replacement or refund.
Mis-delivery
Compensation
Compensation
Cover address correction fees for courier mis-delivery (subject to approval).
Delivery
Delay
Delay
Get up to $5 compensation per order for late delivery.
Free Return
Protection
Protection
100% covered return fees within our 30 days return window (need to return all accessories).
How does our Free
Shipping Protection work?
Shipping Protection work?
01.
Submit Your Claim
Report lost, damaged, mis-delivered or delayed packages via Xcotton Resolution Center or support@xcottons.com within the required time limits.
02.
Case Negotiation
Xcotton will coordinate with you and the merchant to confirm solutions.
03.
Complete Compensation & Resolution
Settle refunds, replacements or relevant compensations accordingly
Products Eligible for the Service
$140
![[Mid-Year Sale] COMHOMA Upgraded Big and Tall Office Chair 400LBS with Pillow & Adjustable Armrest CH510/CH511](http://comhoma.com/cdn/shop/files/z2_19f9abcd-981a-4f2c-ae1a-09ca6c66e364.jpg?v=1776741356&width=679)
![[Mid-Year Sale] COMHOMA Upgraded Big and Tall Office Chair 400LBS with Pillow & Adjustable Armrest CH510/CH511](http://comhoma.com/cdn/shop/files/ch510-spec-new_3.jpg?v=1776741383&width=1500)
Best Seller
[Mid-Year Sale] COMHOMA Upgraded Big and Tall Office Chair 400LBS with Pillow & Adjustable Armrest CH510/CH511
Sale priceFrom $159.99Regular price
$299.99
$120
![[Mid-Year Sale] Big Headrest 400LBS Big and Tall Office Chair CH610](http://comhoma.com/cdn/shop/files/ch610-new-1.jpg?v=1776741156&width=992)
![[Mid-Year Sale] Big Headrest 400LBS Big and Tall Office Chair CH610](http://comhoma.com/cdn/shop/files/1_8_1f7fa432-e3b5-4142-a77c-fd5de2c86e3f.jpg?v=1776331848&width=1600)
![[Mid-Year Sale] Big Headrest 400LBS Big and Tall Office Chair CH610](http://comhoma.com/cdn/shop/files/1_3cde3717-b7a4-4c23-952a-780a2dd03efb.jpg?v=1776331848&width=1600)
![[Mid-Year Sale] Big Headrest 400LBS Big and Tall Office Chair CH610](http://comhoma.com/cdn/shop/files/1_7_e9694afa-5368-4bec-bc46-00f28889c6b3.jpg?v=1776331848&width=1600)
Best Seller
[Mid-Year Sale] Big Headrest 400LBS Big and Tall Office Chair CH610
Sale priceFrom $179.99Regular price
$299.99
$80
![[30-Day Free Trail] COMHOMA Colorful Big and Tall Office Chair with Lumbar Support & Adjustable Footrest GT205](http://comhoma.com/cdn/shop/files/4_99002a19-17b6-454d-936d-fe98dbf691e2.jpg?v=1767762815&width=1600)
![[30-Day Free Trail] COMHOMA Colorful Big and Tall Office Chair with Lumbar Support & Adjustable Footrest GT205](http://comhoma.com/cdn/shop/files/3_a6aeca70-55db-4f22-82b5-f18e90e8865e.jpg?v=1767762815&width=1600)
Best Seller
[30-Day Free Trail] COMHOMA Colorful Big and Tall Office Chair with Lumbar Support & Adjustable Footrest GT205
Sale priceFrom $169.99Regular price
$249.99
$75
![[Mid-Year Sale] COMHOMA Frozen Drink & Slushie Machine with RapidChill Technology | 88 oz. | 5 Preset Programs, QIDO EH04](http://comhoma.com/cdn/shop/files/Image-4-_22_1.jpg?v=1781506642&width=2000)
![[Mid-Year Sale] COMHOMA Frozen Drink & Slushie Machine with RapidChill Technology | 88 oz. | 5 Preset Programs, QIDO EH04](http://comhoma.com/cdn/shop/files/01_35ae6bb9-fb20-4e0b-a4f4-88282bb49b07.jpg?v=1778720770&width=1024)
![[Mid-Year Sale] COMHOMA Frozen Drink & Slushie Machine with RapidChill Technology | 88 oz. | 5 Preset Programs, QIDO EH04](http://comhoma.com/cdn/shop/files/04_5d29fc8b-e536-4f97-8c55-f960826bfeb4.jpg?v=1778720770&width=1024)
![[Mid-Year Sale] COMHOMA Frozen Drink & Slushie Machine with RapidChill Technology | 88 oz. | 5 Preset Programs, QIDO EH04](http://comhoma.com/cdn/shop/files/17787245155528.png?v=1778724955&width=1600)
[Mid-Year Sale] COMHOMA Frozen Drink & Slushie Machine with RapidChill Technology | 88 oz. | 5 Preset Programs, QIDO EH04
Sale price$174.99Regular price
$249.99
![[30-Day Free Trail] GTPLAYER Big and Tall Office Chair, 90°-150° Recline High Back CH910](http://comhoma.com/cdn/shop/files/ch910_1.jpg?v=1772501748&width=1600)
![[30-Day Free Trail] GTPLAYER Big and Tall Office Chair, 90°-150° Recline High Back CH910](http://comhoma.com/cdn/shop/files/ch910_2.jpg?v=1773988644&width=1600)
![[30-Day Free Trail] GTPLAYER Big and Tall Office Chair, 90°-150° Recline High Back CH910](http://comhoma.com/cdn/shop/files/ch910_3.jpg?v=1773988644&width=1600)
![[30-Day Free Trail] GTPLAYER Big and Tall Office Chair, 90°-150° Recline High Back CH910](http://comhoma.com/cdn/shop/files/ch910_4.jpg?v=1773988644&width=1600)
FAQs
What is the claim reporting period for all situations?
All issues must be reported within 90 days of the order date.
- Issue of Loss:If the package is not marked as "Delivered" by the courier company, it must be reported within 90 days after the order date.If the package is marked as "delivered" but not received, it must be reported within 7 days from the time the courier's tracking record is updated to "delivered."
- Issue of Damage:If the package is delivered with damage, it must be reported within 7 days from the time the courier's information is updated to "delivered."
- Mis-delivery by Courier:If you find that the package has been delivered to the wrong address, please report it to us immediately.
- Issue of Delay:If the item is not received within the agreed time, Please report the issue via Xcotton Resolution Center upon discovery and within 90 days from the Date of Delivery.
Can I cancel the plan?
If your order has not been shipped, please contact the merchant to request a refund for the shipping protection.
If your order has already been shipped, the shipping protection cannot be canceled.